Terms and Conditions

Website Terms & Conditions

Last updated: 22 March 2026
Website: https://www.thebenefitassistant.co.uk (“Site”)

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1. Who we are and how to contact us

The Site is operated by The Benefit Assistant LLP (“we”, “us”, “our”).
Registered office:

 

The Benefit Assistant LLP
128 City Road
LONDON
EC1V2NX

Company number : OC459469
Place of registration: England
 

Contact us at: info@thebenefitassistant.co.uk  or 0203 904 4177. We aim to provide a direct and effective means of communication as required for UK websites. [legislation.gov.uk]

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2. By using our Site you accept these terms

By using the Site, you confirm that you accept these terms and agree to comply with them. If you do not agree, do not use the Site. We may update these terms from time to time by posting a new version on this page.

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3. Other terms that may apply to you

• Privacy Policy – explains how we process personal data in compliance with UK GDPR and the Data Protection Act 2018. [gov.uk]

• Cookies Policy – explains how we use cookies and how you can manage consent in line with PECR (as updated by the Data (Use and Access) Act 2025) and UK GDPR. [ico.org.uk], [mayerbrown.com]

Note: PECR governs cookies/marketing consents; the ICO’s guidance sets out the standards for consent and transparency. [ico.org.uk]

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4. Access to the Site

The Site is provided free of charge and on an “as is” basis. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted, nor that it will be free from errors or omissions.

We may suspend, withdraw, or restrict the availability of all or any part of the Site for business and operational reasons.

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5. Permitted use and acceptable use

You may use the Site only for lawful purposes. You must not:

• breach any applicable local, national, or international law or regulation;

• attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer or database connected to the Site;

• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

Where we provide any interactive features, we may moderate or remove content that breaches these standards.

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6. No reliance on information

The content on our Site is provided for general information only. It is not advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on our Site.

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7. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it, including our logo, brand assets, text, graphics, photographs, and layouts. Those works are protected by copyright and other laws and treaties. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from the Site for your personal use and you may draw the attention of others to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence from us or our licensors.

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8. Third‑party links and resources

Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Where a link results in a purchase or other contract, that contract is between you and the third party.

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9. If you buy services from us

If you engage us to provide services, our engagement letter or services agreement (not these Website Terms) will apply to that engagement. If you purchase services or digital content online via the Site in the future, additional terms will apply and we will provide the pre‑contract information and order steps required by UK Electronic Commerce Regulations 2002 and, where you are a consumer, the Consumer Contracts Regulations 2013 (including the 14‑day cancellation information). [legislation.gov.uk], [legislation.gov.uk], [gov.uk]

For consumer clients: the Consumer Rights Act 2015 sets statutory rights for services and digital content (fitness for purpose, as described, satisfactory quality) and remedies if things go wrong. We reflect these rights in our consumer contracts where applicable. [gov.uk], [businessco...anion.info]

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10. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, the Site; or
(b) use of or reliance on any content displayed on the Site.

In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

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11. Viruses

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Site and you should use your own virus protection software.

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12. Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists. We reserve the right to withdraw linking permission without notice.

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13. Accessibility

We aim to make our Site accessible to as many users as possible. If you have difficulty using the Site, please contact us at [contact email] with “Accessibility” in the subject line.

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14. Suspension or termination

We may suspend or terminate your right to use the Site if you breach these terms.

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15. Governing law and jurisdiction

These terms, their subject matter and their formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may bring proceedings in your home jurisdiction.

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16. Trade marks

“The Benefit Assistant” and associated logos are UK trade marks of The Benefit Assistant LLP . You are not permitted to use them without our approval.

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17. Changes to these terms

We may revise these terms at any time by amending this page. Please check this page from time to time to take notice of any changes we make.

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18. Contact

Questions about these terms can be sent to info@thebenefitassistant.co.uk.